Support

Last updated September 13, 2026

Help for the IceSkatingCoach web platform and the IceCoach AI mobile app (iOS and Android), for every account role: athlete/student, coach, family, ice rink, and management.

Contact us

Account questions

• I forgot my password. Use "Forgot password" on the log in page. A reset code is emailed to your account address; the app and the website both accept it.
• I did not get my confirmation email. Check spam, then write to us - we can confirm the account by hand.
• I want to delete my account. You can do this yourself, without asking us: see below.

Deleting your account

You can delete your account and its data from either the website or the mobile app. You do not need to contact support, and nothing is held for a waiting period.

• On the website: log in, open your dashboard, and scroll to the Delete my account panel at the bottom (it is also linked as "Delete Account" in the left sidebar). Type DELETE to confirm.
• In the mobile app: log in and open the Account tab, then tap Delete my account and confirm.

Deleting removes your sign-in credentials and the data stored for you on this site: your profile, training content you uploaded, journal entries, coaching notes, tasks, medals, messages, attendance and invoice records. It takes effect immediately and cannot be undone. If you also hold an account on one of our other sport domains, that account is separate and is deliberately left untouched.

Using the app

• Connecting to a coach. Athletes search the coach directory, pick a discipline and request a connection; the coach accepts it. Either side can disconnect later, and past lessons, messages and invoices stay readable to both.
• Uploading a drill video. Choose a video from your camera roll on the Drill Videos screen. The app asks for photo library permission the first time, and only reads the file you pick.
• Invoices. Coaches mark attendance and confirm hours; invoices are generated monthly in the currency of the coach's country, and students review and pay them from the Invoices screen.
• Notifications. Push notifications are optional. You can turn them off in your device settings at any time without losing anything else.

Minors and parental consent

Many athletes here are minors. An athlete under the age of majority for their state cannot complete registration without a parent or guardian recorded on the profile, and at least one of them must be authorized for pickup. Parents and guardians manage a skater's account through a family account. If you are a parent and want a skater's data removed, write to us at the address above.

Privacy and data

What we collect and who we share it with is set out in full in our Privacy Policy. Payment card details are handled by Stripe and never reach us.